About Us
Vagaro is a leading business management platform designed for beauty, wellness, and fitness professionals. We help businesses streamline their operations, from scheduling appointments to processing payments and managing customer relationships. Our mission is to provide intuitive, innovative solutions that empower our users to grow and thrive.
Job Summary
We are looking for a Customer Service Representative to provide top-tier support to our customers via phone, email, and live chat. You will be responsible for assisting users with account setup, troubleshooting software issues, and answering inquiries about our products and services. The ideal candidate is tech-savvy, customer-focused, and passionate about delivering exceptional service.
Key Responsibilities
• Respond to customer inquiries through phone, email, and chat in a timely and professional manner
• Assist users with account setup, software navigation, and troubleshooting technical issues
• Educate customers on Vagaro’s features and best practices to enhance their experience
• Resolve customer complaints with empathy and efficiency, escalating complex issues when necessary
• Maintain accurate records of customer interactions and follow up to ensure satisfaction
• Collaborate with internal teams to provide feedback and improve our platform based on user needs
• Stay up-to-date with Vagaro’s product updates and new features to provide accurate information
Requirements
• Experience: 1-2 years in customer service, tech support, or a related field
• Technical Skills: Familiarity with SaaS platforms, CRM systems, or helpdesk tools is a plus
• Communication: Excellent verbal and written communication skills
• Problem-Solving: Ability to think quickly and resolve customer issues effectively
• Team Player: Strong collaboration skills and a positive attitude
• Adaptability: Willingness to learn and adapt in a fast-paced environment
• Availability: Flexible scheduling, including weekends and evenings if required
Why Join Us?
• Competitive salary and benefits package
• Opportunities for career growth in a dynamic, tech-driven company
• Supportive and inclusive work environment
• Ongoing training and professional development
• Employee discounts on Vagaro services
If you are passionate about customer service and want to be part of a growing company that values innovation and user experience, we’d love to hear from you!